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Critical Connection:
The Motorola Service Station Story

Kathi Ann Brown, 1992

Motorola wasn't always a 900-pound gorilla. Once upon a time, the tiny Chicago radio manufacturer depended upon the goodwill and screwdrivers of hundreds of independent bench jocks to keep its equipment working and customers happy. Revisit the days when a lifetime deal could be sealed with a handshake and smile. Commissioned by retired Motorola Chairman Robert W. Galvin.